My Account

Why choose iGENO

iGENO’s core business is embedded networks and as such we have the skills and tools to help Tenants manage their energy and hot water costs. Key benefits of an iGENO embedded network may include:
•   Offer site specific and tailored energy rates including possible price match options
•   Charge no account set up fees for electricity
•   Provide the flexibility of open ended, no lock in energy contracts
•   Deliver customised and easy to understand billing solutions for both retail and network only tenants.
•   Utilise a custom-built billing and customer management system
•   Provide a 24/7 Customer service team to assist with enquiries and questions
•   Offer access to our unique iGENO online portal to help manage and support accounts
•   Enable full, unrestricted competition for energy to sites within the embedded network
•   Offer tenants membership to the iGENO Rewards Program where tenants may have access to more than 4,500 exciting offers including local cafes, restaurants, take-away and pubs, hotels and apartments, movie tickets, attractions, groceries, petrol and much more across Australia and New Zealand..

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FAQs

The freedom to choose?

At iGENO we Enable full, unrestricted competition for energy to sites within the embedded network We value all our customers and would love to keep everyone as part of the iGENO family That’s why we have a price matching policy to maintain a high satisfaction with our customers. If a customer wants to leave the EN and go to a retailer of their choice they just need to give written notice and we can help organise the change over.* *Retailers may charge a connection fee and a meter charge. Please check terms and conditions and charges with the retailer of your choice.

What if I move premises?

If you are moving out of the premises and no longer need power there is a simple way of disconnecting. Head to our website Here and follow the prompts.

What do I need to know about your services?

• Offer site specific and tailored energy rates including possible price match options
• Deliver customised and easy to understand billing solutions for both retail and network only tenants.
• Utilise a custom-built billing and customer management system
• Provide a 24/7 Customer service team to assist with enquiries and questions
• Multilingual call centre
• Offer access to our unique iGENO online portal to help manage and support accounts
• Offer tenants membership to the iGENO Rewards Program where tenants may have access to more than 4,500 exciting offers including local cafes, restaurants, take-away and pubs, hotels and apartments, movie tickets, attractions, groceries, petrol and much more across Australia and New Zealand.

Do I get any aftercare?

Each Building will have Access to a dedicated, single point of contact account manager.

Bill Payment Options
Policy & Forms
Concessions & Rebates
Fault and Emergency

Pay online:

We accept Visa and Master Card

Direct Debit:

To arrange for payment to be made from your bank account or credit card automatically, please contact 1300 001 002.

BPAY:

Make a BPAY payment via internet or phone banking please contact your bank. Biller Code: XXXXXXX Reference: your invoice number

Pay by Phone:

To pay your account using an automated phone system, please call 1300 001 002

Hardship Policy

Experiencing Payment Difficulties

Hardship Policy

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Private Policy

Your private information safe with us

Private Policy

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Dispute Resolution Procedure

If you're not satisfied please call us on 1300 989 689

Dispute Resolution Procedure

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Direct Debit Form

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Direct Debit Form

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Here are various state government concessions and rebates available to help low income earners pay their energy bills. Eligibility and application for these rebates, varies between states, please choose the state that is relevant to you. For a comprehensive overview of all rebates offered by the NSW Government, please see their website here.

Faults & Emergencies: Energy distributors manage faults and emergencies related to infrastructure such as poles, wires and meters. Click here. to contact your local distributor.