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Faults and Emergency
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Faults and Emergency
Please use the numbers below, if you are experiencing a power outage or a loss of energy supply to your property. These are the numbers of the distribution companies responsible for supply in your area
NSW energy faults & emergencies
VIC energy faults & emergencies
Distributor
Distribution Zone (areas served)
Map
NMI prefixes
24 Hours Fault Numbers
General Number
Essential Energy (formerly Country Energy) www.essentialenergy.com.au
Essential Energy covers most of regional and rural New South Wales, including Albury, Bathurst,
Dubbo, Grafton, Port Macquarie, Queanbeyan, Tamworth and Wagga Wagga.
Map
400, 420, 440, 450
13 20 80
13 23 91
Ausgrid (formerly Energy Australia)
www.ausgrid.com.au
Sydney, Central Coast and Hunter regions of New South Wales, including Sydney, Barry,
Merriwa, Nelson Bay, Scone and Waterfall.
Map
410
13 13 88
13 13 65
Endeavour Energy (formerly Integral Energy) www.endeavourenergy.com.au
Sydney's Greater West, the Southern Highlands and the Illawarra, including Blacktown,
Campbelltown, Liverpool, Parramatta, Penrith and Wollongong.
Map
431
13 10 03
13 37 18
Jemena (Gas) www.jemena.com.au
Sydney, Newcastle, Central Coast. Wollongong and parts of country NSW.
N/A
N/A
13 19 09
1300 137 078
Distributor
Distribution Zone (areas served)
Map
24 Hours Fault Numbers
General Number
Citipower (www.powercor.com.au)
Citipower covers the Melbourne CBD,
Yarraville, Moonee Ponds, Carlton and Abootsford.
Map
13 12 80
1300 301 101
Ausnet Services Electricity (previously known as SP Ausnet) (www.ausnetservices.com.au)
Ausnet Energy covers the eastern side of Victoria, including Ringwood,
Croydon, Lilydale, Caufield, Warragul, Hallam and Pakenham.
Map
13 17 99
1300 360 795
Jemena (www.jemena.com.au)
Jemena covers the area to the north west of the Melbourne CBD,
incuding Broadmedows, Mickleham, Yuroke, Campbellfield and Thornbury.
Map
13 20 99
1300 131 689
Australia Gas Networks (previously known as Envestra) (www.australiangasnetworks.com.au)
Envestra covers some of Melbourne CBD and the area to the east
of the Melbourne CBD, including Echucha, Shepparton, Benalla and Moe.
Map
1800 676 300
1300 001 001
Ausnet Services Gas (previously known as SP Ausnet) (www.ausnetservices.com.au)
Ausnet Energy covers some of the Melbourne CBD and the area to the west
of the Melbourne CBD, including Geelong, Ballarat, Bendigo, Horsham and Portland.
Map
13 67 07
1300 360 795
Multinet (www.uemg.com.au)
Multinet covers some of the Melbourne CBD and the area
to the West of Melbourne CBD, including Kew, Doncaster and Emerald.
Map
13 26 91
1300 887 501
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