Letting us know about your experience with us helps to improve the way we do business in our systems, policies and procedures. If you have feedback, or an issue you’d like us to resolve, contact us by sending an email to firstname.lastname@example.org or call us at 1300 989 689 to discuss how we can work together.
For more details, please refer to our Standard Complaints and Dispute Resolution Policy.
What can you do if you are not satisfied with the outcome?
If you are not satisfied with the outcome of your complaint, we will tell you about other options available to you, including:
Energy & Water Ombudsman.
Fair Trading NSW – 13 32 20 (8.30am to 5pm, Mon – Fri).
All our customers have the right to contact the Energy & Water Ombudsman at any time. The Energy and Water Ombudsman is an independent, impartial body that investigates and resolves complaints about electricity, gas, and water providers.