Feedback and Complaints

Feedback and Complaints


Letting us know about your experience with us helps to improve the way we do business in our systems, policies and procedures. If you have feedback, or an issue you’d like us to resolve, contact us by sending an email to support@uss.igeno.com.au or call us at 1300 989 689 to discuss how we can work together.

For more details, please refer to our Standard Complaints and Dispute Resolution Policy.

External Dispute Resolution

What can you do if you are not satisfied with the outcome?

If you are not satisfied with the outcome of your complaint, we will tell you about other options available to you, including:

Energy & Water Ombudsman.

Fair Trading NSW – 13 32 20 (8.30am to 5pm, Mon – Fri).

All our customers have the right to contact the Energy & Water Ombudsman at any time. The Energy and Water Ombudsman is an independent, impartial body that investigates and resolves complaints about electricity, gas, and water providers. 

EWON
NEW SOUTH WALES


 

FREE CALL:
1800 246 545

FREE FAX:
1800 812 291


ONLINE COMPLAINT:

www.ewon.com.au/complaints

EMAIL:
complaints@ewon.com.au

MAIL:
Reply Paid 86550, Sydney South NSW 1234


TRANSLATING AND INTERPRETING SERVICE:

131 450

TTY HEARINGS IMPAIRED SERVICE:
133 677

 

EWOQ
QUEENSLAND


 

FREE CALL:
1800 662 837

FAX:
(07) 3087 9477

COMPLAINTS:
Click here to submit a complaint

 

MAIL:
PO Box 3640, South Brisbane BC QLD 4101

 

TRANSLATING AND INTERPRETING SERVICE:
131 450

TTY HEARINGS IMPAIRED SERVICE:
133 677

 

EWOSA
SOUTH AUSTRALIA


 

FREE CALL:
1800 665 565

SMS:
0488 854 555

COMPLAINTS:
Click here to submit a complaint

MAIL:
GPO Box 2974 Adelaide SA 5001

 

TRANSLATING AND INTERPRETING SERVICE:
131 450

 

TTY HEARING IMPAIRED SERVICE:
133 677

 

 

ACAT
AUSTRALIAN CAPITAL TERRITORY


 

CALL:
(02) 6207 1740

EMAIL:
acatenergyandwater@act.gov.au


COMPLAINTS:
Click here to submit a complaint


MAIL:

GPO Box 370 CANBERRA ACT 2601


TRANSLATING AND INTERPRETING SERVICE:
131 450

TTY HEARINGS IMPAIRED SERVICE:
133 677

 

EOT
TASMANIA


 

FREE CALL:
1800 001 170

EMAIL:
energy.ombudsman@ombudsman.tas.gov.au

ONLINE FORM:
Click here to submit a complaint


MAIL:

GPO Box 960, Hobart TAS 7001

TRANSLATING AND INTERPRETING SERVICE:
131 450

TTY HEARINGS IMPAIRED SERVICE:
133 677