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Letting us know about your experience with us helps to improve the way we do business in our systems, policies and procedures. If you have feedback, or an issue you’d like us to resolve, contact us by sending an email to support@uss.igeno.com.au or call us at 1300 989 689 to discuss how we can work together.
For more details, please refer to our Standard Complaints and Dispute Resolution Policy.
What can you do if you are not satisfied with the outcome?
If you are not satisfied with the outcome of your complaint, we will tell you about other options available to you, including:
Energy & Water Ombudsman.
Fair Trading NSW – 13 32 20 (8.30am to 5pm, Mon – Fri).
All our customers have the right to contact the Energy & Water Ombudsman at any time. The Energy and Water Ombudsman is an independent, impartial body that investigates and resolves complaints about electricity, gas, and water providers.
FREE CALL:
1800 246 545
FREE FAX:
1800 812 291
ONLINE COMPLAINT:
www.ewon.com.au/complaints
EMAIL:
complaints@ewon.com.au
MAIL:
Reply Paid 86550, Sydney South NSW 1234
TRANSLATING AND INTERPRETING SERVICE:
131 450
TTY HEARINGS IMPAIRED SERVICE:
133 677
FREE CALL:
1800 662 837
FAX:
(07) 3087 9477
COMPLAINTS:
Click here to submit a complaint
MAIL:
PO Box 3640, South Brisbane BC QLD 4101
TRANSLATING AND INTERPRETING SERVICE:
131 450
TTY HEARINGS IMPAIRED SERVICE:
133 677
FREE CALL:
1800 665 565
SMS:
0488 854 555
COMPLAINTS:
Click here to submit a complaint
MAIL:
GPO Box 2974 Adelaide SA 5001
TRANSLATING AND INTERPRETING SERVICE:
131 450
TTY HEARING IMPAIRED SERVICE:
133 677
CALL:
(02) 6207 1740
EMAIL:
acatenergyandwater@act.gov.au
COMPLAINTS:
Click here to submit a complaint
MAIL:
GPO Box 370 CANBERRA ACT 2601
TRANSLATING AND INTERPRETING SERVICE:
131 450
TTY HEARINGS IMPAIRED SERVICE:
133 677
FREE CALL:
1800 001 170
EMAIL:
energy.ombudsman@ombudsman.tas.gov.au
ONLINE FORM:
Click here to submit a complaint
MAIL:
GPO Box 960, Hobart TAS 7001
TRANSLATING AND INTERPRETING SERVICE:
131 450
TTY HEARINGS IMPAIRED SERVICE:
133 677
