At iGENO, we understand that from time-to-time customers experience financial hardship and may need additional assistance and flexibility.
Our specially-trained hardship staff can help advise you on the financial assistance available to fit your circumstance
To make it less challenging to meet any bills you may owe, talk to us about setting up a payment plan. We can help to come up with a plan that is affordable and sustainable to cover usage and any arrears in regular payments that don’t overwhelm.
Smoothpay makes budgeting for your bills easy by allowing you to even out your payments across the year with small monthly or fortnightly installments. No more quarterly bills! Smoothpay is an interest-free payment arrangement with no additional fees or charges. Contact our friendly customer care team to switch on Smoothpay for your account.
You may be eligible to receive financial assistance from your state government if you are a low income earner. There are a number of concessions and rebates for electricity and gas. The options vary from state-to-state and we can help you assess the availability and eligibility of programs to match your circumstances.
Centrepay is a payment method designed to make it easier for people who receive benefits or allowances from Centrelink. Centrepay automatically takes payments from your Centrelink benefits to pay for energy bills. There are absolutely no fees, and you can stop deductions at any time by contacting Centrelink.
Access the Hardship Policy document: